GitHub Issues
Open an issue at the DIONE Wallet GitHub. Public, tracked, no DM intermediary. For sensitive vulnerability reports, use GitHub's private security advisory feature on the same repository.
https://github.com/dione-walletSupport — Verified Channels Only
DIONE Wallet doesn't operate phone support. The team never DMs users on Telegram or Discord. Anyone offering "wallet support" via DM is a scam. Use the verified channels below.
Most issues are covered in our DIONE Wallet security overview and EVM-compatible chain guide. First-time users can follow the wallet recovery walkthrough, or download the latest DIONE Wallet release.
Frequently asked questions
Is there a DIONE Wallet phone number or live chat?
No. DIONE Wallet does not operate phone support, live chat, or any inbound voice channel. Anyone offering 'DIONE Wallet phone support' is a scam — there is no such service. The only verified support channel is GitHub Issues at github.com/dione-wallet. All other channels claiming to be DIONE Wallet support should be treated as malicious.
Will the team DM me on Telegram or Discord?
No. The DIONE Wallet team will never DM you first. They will never ask for your seed phrase, wallet private keys, or screen-share access to your machine. Any DM claiming to be DIONE Wallet support is a scam, even if the username matches a legitimate contributor. Verify everything through GitHub Issues.
How do I report a bug?
Open a GitHub issue at github.com/dione-wallet with a clear reproduction. Public, tracked, no DM intermediary. Include OS, wallet version, and the exact steps to reproduce the issue.
How do I report a security issue?
Use GitHub's private security advisory feature on github.com/dione-wallet for sensitive vulnerability reports. Include reproduction steps, your environment (OS + wallet version), and your contact preference. The team commits to acknowledgment within 72 hours and triage within 7 business days for confirmed reports.
Is there an email support inbox for general questions?
No. There is no general email support inbox at v1.0.1. The intent is to keep all troubleshooting public on GitHub Issues so other users can find solutions. This model trades convenience for transparency — the trade-off is deliberate.
Why doesn't DIONE Wallet have phone support like Trust Wallet or Coinbase?
Most major crypto support scams come through fake 'phone support' channels — including impersonations of Trust Wallet, Coinbase Wallet, and others. DIONE Wallet eliminates this attack surface by not operating phone support at all. There is nothing to spoof if it doesn't exist. If you see a phone number associated with DIONE Wallet anywhere, it is a scam.
Where can I find documentation?
The Learn hub at /learn contains guides for installation, staking, hardware wallet integration, ERC-20 migration, and ecosystem deep-dives. For specific issues, GitHub Issues is searchable for prior reports.